FAQ
You can expect to hear back from us within 3-5 hours. However, there might be a delay if we are experiencing more inquiries than normal. You can reach us via email (Support@piclogi.com).
Will my order come in one package?
Depending on the size of your order, you may receive separate packages. Each package will contain its own personal tracking number.
I received a damaged item, what do I do?
We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged good for further assistance (Support@piclogi.com).
Can I track my orders?
We will send the tracking information for your order via email or SMS once your tracking numbers are live.
You can also click Track Your Order in the website and enter your track the number to check
If you have any concerns, please contact us.
Support@piclogi.com
Frequency Asked Question
💙 Can this product be used as a nightlight?
Yes, the 3D LED painting can be used both as a decorative piece and a nightlight. With three light modes (warm yellow, white, neutral) and adjustable brightness, it creates a cozy and relaxing atmosphere.
💙 Can I have personal images printed on the painting?
Yes, you can request custom images to be printed on the 3D LED painting, creating a unique piece that reflects your personal touch, making it a meaningful gift for your loved ones.
💙 Can the painting be hung on the wall or placed on a table?
Yes, the product comes with a sturdy frame and a convenient stand, allowing you to easily hang it on the wall or place it on a table, making it suitable for various spaces.
💙 What lighting modes are available for the LED?
The 3D LED painting features three light modes: warm yellow, bright white, and neutral. You can adjust the brightness according to your preference, creating either a cozy or vibrant atmosphere.
💙 Is this a suitable gift for special occasions?
Absolutely, the 3D LED painting is a meaningful gift for special occasions. With customizable images and unique lighting effects, it shows care and heartfelt emotions, making it a thoughtful and personal gift.
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Customer feedback about our products
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Sophia
I'm really satisfied with this 3D LED painting! When the light is off, it looks like an ordinary black and white painting, but once it's on, the colors are vibrant and incredibly lively. The adjustable brightness and sturdy frame are also features that I really appreciate.
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Emily
This is truly a wonderful gift! I ordered the painting with a custom image of a special memory, and when the lights are on, the painting feels so full of emotion. It’s perfect for both night lighting and decoration.
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David
This product is amazing! I love how the painting works both as a decorative light and a nightlight. I’ve hung it in my workspace, and when the lights are on, the room feels much more relaxed. Definitely worth buying!